Guidelines for using process mapping
نویسنده
چکیده
Process mapping is an easy-to-visualize method that allows people to analyze and agree on the most efficient routes for reengineering or improving a process. It aids in determining redundant tasks, uncovering hidden interactions between processes and people, and focusing on the processes that serve customers, improve quality, and generate income. A study presents guidelines for using process mapping as an improvement tool. It is based on the authors' experiences in aiding a variety of health care, service, and manufacturing companies. Process mapping is an easy-to-visualize method that allows people to analyze and agree on the most efficient routes for reengineering or improving a process. It aids in determining redundant tasks, uncovering hidden interactions between processes and people, and focusing on the processes that serve customers, improve quality, and generate income. This article presents guidelines for using process mapping as an improvement tool. It is based on the authors' experiences in aiding a variety of health care, service, and manufacturing companies.
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